I am a sterling Member and I must say, so far my experience with sterling, this property is one of the classy ones. Though situated in Kufri ~16 km from Shimla, the place has a spectacular view of the mountains and is free from traffic honkings and sound. I stayed here for 4 days and the service quality was the same from the time I checked in until I checked out.
Reception/Front Desk:
Front office staff Devinder, Karam Chand, Rakesh, Hunesh, and Keshav Amit did an exemplary job in making us feel comfortable and feel at home. I had a couple of senior citizens travel along with me and this extra care helped them feel safe and happy. They helped us with whatever accessories/additional support we asked. They placed extra beds, gave us an external room heater, and provided extra blankets and they made me feel I have made the right decision of taking sterling membership. We availed three rooms and front desk folks ensured they are next to each other for easy accessibility.
Rooms/Facilities:
The room was absolutely clean with all facilities and the bed was super cozy. They had placed 3 water bottles. They ensured the rooms are cleaned every day without fail and as I mentioned I cannot find any issues with their service at all.
Food/Restaurant:
We are from Chennai and I am pretty used to eating anything vegetarian. However, since there were a couple of senior citizens traveling with me, I was a bit nervous about the variety of food and adaptability to them. However, this is where I was given a delight by the restaurant. The restaurant’s preparation of Dosas, idlis, kichdi were close to southern cuisine and in fact, the senior citizens had big smile on their face. The dosas were authentic south Indian.
Of course, how can I forget about our Servitor/Attender Mr.Pradeep who was greeting us with a smile every time we entered the restaurant? He was patient, caring, and yet super professional in the way he attended to us. He ensured everything is served on the table for the senior citizens(even on the breakfast Buffet) to ensure comfort for them. We stroke conversations from snowing to purchases to adventure activities to what not. He was making us feel we are part of team sterling and ensured a pleasant experience.
Another highlight I would want to mention is about the Head Chef Mr.Sathish Kumar, who came in person, met us and asked what can he do special for us? We requested for making Rasam Rice for a dinner(people from South india can relate). He initially asked it is for dinner you are asking? We nodded and he said it will be ready for the dinner, I was a little skeptical about the taste difference and how will the elderly people adapt. To our surprise, the quality and authentic taste of the Rasam he prepared made us all say Wow at the same time. Special thanks to you sir for taking extra step to prepare a special dish on request for us.
Overall I must say everyone of us feel we should go to Sterling Kufri once more. I am sure we will visit often. This is a great vacation overall.
(Note: Learn more about the [Sterling Kufri] know about its location, interesting places to see, and things to do nearby by visiting this link https://www.sterlingholidays.com/resorts-hotels/kufri)