The highlight of the property is its location – away yet near to the town, giving a mesmerizing view of the nature surrounding it. We would rate the location of the property 5 / 5.
Our check-in & out process was really smooth and “Akhila” assisted us very promptly; she is polite in her behavior and highly attentive to the guests’ requests. Special thanks to the reception team ️ for the farewell souvenir and for assisting us whenever we needed something.
We stayed here for 3N and we’re satisfied with the cost that we spent. Rooms are satisfactorily big, clean and with all the amenities that one would need. The appliances and fittings in the room work well. Linen were clean as well. Housekeeping personnel did not rectify the drainage issue despite raising the grievance twice. We would rate the rooms 4.5 / 5.
Now talking about the restaurant, The Fern, it has a wide buffet spread and we enjoyed the breakfast really well. Special appreciation to Parosmita ️ who happily served us dinner and whom you will always see active in the restaurant. Chandra, the restaurant manager, is welcoming . However, we felt that the restaurant was under staffed. We would rate the taste & quality of food 4 / 5. Also, we would recommend the Hotel to keep the music in the restaurant at lower volumes – the atmosphere had become chaotic when there was a big group of people dining.
They have a huge indoor games room and the TT table, carroms and other games are kept well in order.
To summarize, the hotel is huge, spacious, clean, provides decent food but under-staffed.
We would definitely recommend this property to those who are visiting Ooty.
(Note: Learn more about the [Sterling Ooty – Fern Hill] know about its location, interesting places to see, and things to do nearby by visiting this link https://www.sterlingholidays.com/resorts-hotels/ooty-fern-hill)