feedback[at]sterlingholidays.com 9003302727
feedback[at]sterlingholidays.com 9003302727

Lovely Unique Boutique Hotel

We thoroughly enjoyed our stay at the Sterling Marbella. The rooms we were eventually assigned were clean, beautifully designed, and had a fantastic ambiance. The breakfast offered a broad selection of fresh, high-quality options, and the customer service was attentive and professional.

While we did face a couple of issues, these were resolved, and they didn’t affect our overall experience, which is why I’m still giving a 5-star review. I would gladly stay again. However, I recommend checking a few details before booking to avoid similar inconveniences:

Room with Natural Daylight: Some rooms face inward and have very small windows, which means limited natural light. We weren’t aware of this beforehand, and it was difficult to spend time in the room without daylight. However, if you don’t plan on being in the room during the day, it shouldn’t be a concern. This wasn’t the fault of the hotel staff, but it’s something that could be communicated more clearly in the online listings.

Payment Issues with International Cards: At the time of payment, we encountered an issue where the hotel’s credit card machines only accepted Indian credit cards. This was quite frustrating, especially for an international traveler, as the property markets itself to foreign customers. The only option was to withdraw a large sum of cash in rupees, which came with transaction fees. Although the hotel management eventually agreed to waive the fees, it took several phone calls to their head office to resolve. I hope they rectify this and resume accepting international cards like most other hotels in India.

In summary, despite these issues, Sterling Marbella is a stunning property in a prime location, and I highly recommend it for its beauty and service.


Note: Learn more about Sterling Kodai Lake know about its location, interesting places to see, and things to do nearby by visiting this link https://www.sterlingholidays.com/resorts-hotels/marbella-dehradun

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