We planned our holiday in Sterling Valley View – Kodaikanal (3rd- 9th June) in month of May 2018. Right from our planning to bookings of our 2 rooms of 1 BHK each- the support that we received from Sterling reservation office was splendid. Three cheers to all of them!
We checked into Valley View, Kodaikanal on 3rd June’18. Our first experience with the front desk team was amazing. The refreshing lemon tea that we were served was most comforting after a nine hour gruelling journey. A few days before arrival, we had sent an email to front office manager Mr. Saji Krishnan for our room preference and were most delighted to be accommodated in rooms that met our choice/ requirement. In fact, we were given two-three options and were happy to select room #244 and #245. All through the 6 days our interaction with the front office team was very pleasant. We would receive a call from Suseela each morning to check if we were comfortable and wanted something special to be arranged for the day. Jennifer and Bala were hands-on and always helpful with a big smile on their face. In fact, we noticed that the resort was running full on almost all 6 days of our stay and most guests were very happy with the front office team. Having named only a few people that were interacting with us on a daily basis we would like to mention that the whole front office team was proactive and supportive. Another special mention of Mr. Saji was that he pulled all strings to get us an extension of one day i.e. 8th June in Valley View itself instead of our prior booking at Lake View. We were honoured with this special service!.
Our experience with the F&B team was spectacular to say the least. First and foremost, the day we were checking in we placed our order for lunch en route to the hotel at 3 pm, hungry and tired, and were overwhelmed to see piping hot and fresh food ready for us. We appreciate that without knowing who we were the F&B team accepted our order over the phone and made the meal as per our specifications. A special mention of Asst. Restaurant Manager, Mr. Chandan Singh Dasila is a must! He made each and every meal at the restaurant very special for us and devoted time to get to know our tastes and delivered in accordance, often out of his way. All 12 meals in the restaurant were par excellence laced with lots of love, care and attention to detailing. Our grand children aged 11 and 9 were spoilt rotten by Chandan and his team consisting of; Indrani, Rashid Khan, Krishna, Sayan Roy, Lokesh and Sundar and chefs – Chinmay, Sasank, Anil and Riazudden. All we had to do was tell them what special dish we wanted to eat and it would be arranged! Right from Dal Batti Churma to Rasmalai we were showered with the choicest and tastiest food during our stay. This was the very first time in our 25 years of holidaying experience with Sterling that we ate all meals in the restaurant and we being happy is an understatement! Generally, food makes a person home sick but in our case the delectable food and awesome service made us dread coming back home! J In fact, we were so happy that we encouraged and recommended other guests to try the food especially the buffet at the restaurant. We’re glad to mention that most of the other guests were equally impressed by the food and service. A special thanks to Mr. Ramesh, Executive-F&B for giving us a fabulous deal on our food. Kudos to the whole F&B team!
We always look forward to the activity centre at Sterling. It is a great place to relax, rejuvenate and make some new friends. A big round of applause to Mr. Mahesh A – Senior Manager Holiday Activity for putting together a wonderful and energetic team to keep us entertained. A very very special thank you to our Dost& Host – young, bubbly and dynamic Avinash for making 7:30 pm games something we looked forward to each and every day. Kasturi was also hands-on and a sweet and smiling lady at the centre.
The house-keeping team of Hilda alongwith Selvil and Malasamy was simply superb. Each afternoon when we opened the door of our room after all the sight-seeing we were most delighted to see that not only was our room spic and span (which is generally expected) but also beautifully decorated. The towels were used interestingly and made into shapes of animals like rabbits, butterfly, swans and decorated with beautiful flowers on the bed. The sight was mesmerising and very thrilling! Indeed a warm welcome for all 6 days. Further, the bell boy Vinod was very helpful and kind. We appreciate his service.
During our stay we had the opportunity to meet the Mr. Hemant Gupta, the General Manager of the resort and Mr. Jiju Haridas, the Food and Beverage Manager of the property. They made a special effort to meet us and we thoroughly appreciate this gesture. One meeting with them displayed their strong leadership skills and excellent team management that ensured warm hospitality and great care by every single person of each department be it front office, restaurant, housekeeping, holiday activities or IT team.
Having travelled to almost all properties of Sterling, our experience with Valley View, Kodai Kanal 2018 is truly unforgettable. We will deeply cherish all the wonderful interactions we had with all the people who made this holiday for us special to say the least! Thank you Sterling! You are amazing!
Stayed: June 2018, travelled with family