Good hotel for families. We had a pleasant experience during our recent stay (15-17 Jan 2025) in which an item that was left behind was collected by the Housekeeping in-charge Mr. Rupesh and he took great efforts to send it via courier to our home in Kerala. All this was done just with one phone call and Mr. Rupesh was so helpful. He was very careful about the item, which was neatly packed and couriered. Thank you so very much for your kind gesture. Mr. Rupesh had also helped us in changing our room when we had few concerns about the room that was allocated to us first. Overall, we had a great experience. As constructive criticism, we suggest that the hotel management gives a bit more attention to maintenance and quality of food.
Check out beautiful photos and interesting information about Sterling Ooty Fern Hill by Sterling here. https://www.sterlingholidays.com/resorts-hotels/ooty-fern-hill