Sterling Ooty Fernhill has become a second home for me and my family as being a Sterling member since about 30 years we keep coming here almost every year. It’s only after Sterling group was taken over by THOMAS COOK , the venture went through a massive change . Almost all the resorts were renovated and were elevated to 5 Star properties.
The attitude and behaviour of the staff , right from booking office to front desk to house keeping improved hundred fold .
And ofcourse our recent trip was no exception. Mr. Saibal and Ms Jaya at front desk, Mr. Subrata and Mr. Rajat from house keeping, are real Jems which is so essential for any hospitality industry. They help beyond a guest’s expectations. My heartfelt Thanks to these lovely people.
I will specially remember this trip as I was honored and presented with a gift by the team being a member since more than 25 years .
Big thanks 🙏, I am really great ful.
Check out beautiful photos and interesting information about Sterling Ooty Fern Hill by Sterling here. https://www.sterlingholidays.com/resorts-hotels/ooty-fern-hill