I am one of Sterling’s earliest customers, as I bought a timeshare in 1995. Since then, I have stayed at several Sterling resorts across South and West India. I am a very happy customer with each experience being a positive one. This was my first stay in North India, at Sterling, Manali.
My friends and I are extremely happy with our stay and we would like to say a huge thanks to the team at Sterling, Manali for making our stay thoroughly enjoyable and memorable.
Starting from the reservations team who handled my bookings very professionally, to every member at Sterling, Manali who helped us during our stay, we are very thankful to each one of you and appreciate all that you did for us.
Prakash, the Resort Manager was superb with us and with managing his team to ensure they did their best for us. He was very resourceful with information and guidance at all times, extremely professional with the warmth and cordial nature that guests would love, very professional with the check-in and check-out procedures, went out of his way to give us the best rooms with a great view and was always there when we needed his help with anything during our stay. Thank you so much.
Komal and Harshit did their best for us when it was their turn at the front desk. Komal was always pleasant and helped us with a smooth check-out. She and Prakash even obliged with our request to delay the check-out by a couple of hours, to accommodate our last minute activities outside the resort, and even offered to have our luggage safely stored in the cloak room if we were further delayed. However, we did not need the extra hours, and we checked out on time along with our luggage. But thank you all very much.
Balbir Singh, the F&B Manager, was a delight to meet and know through our stay. He is such a warm, cheerful, hospitable person. He is an asset to your team. Nattily dressed at any time of the day, he was very pleasant with every guest, across all ages, and so obliging with our requests, even if it was out of his way. He was also very informative and gave us several insights into the culture of the hill town and its people.
Balbir has a super efficient team to take care of every guest and their needs, even on days when the restaurant is packed with people. We could see Vijay and Mehar, the stewards at the restaurant, busy all the time, going from one table to the other, patiently taking requests from guests from all corners. They were always pleasant with a smile on their face and wearing the right attitude. They made sure that even our smallest of requests – like jeera that I needed every day to make jeera water in the room was instantly taken care of. Vijay was very helpful in giving us information about the place and things to do and see. They made interesting conversations and at all times remained so modest and cordial.
Musifique the chef with a smile and a very positive attitude needs a special mention. His dishes were a super hit as much as his friendly nature was. By the second day, he knew what exactly we needed and offered it to us even before we could ask for it. On the last day, he came out of his way to offer fruits to us knowing we loved the apples there. He would make anyone’s request seem so easy and effortless. His customised dosas and omelettes were delicious and just right to suit each one’s tastes. It was truly a delight to walk into the restaurant and see this warm and welcoming team greet us with their heartfelt smiles.
Thank you very very much Balbir and team for taking care of us so well and making every meal we had at your restaurant so enjoyable. It is hard to find such pleasant and genuinely happy staff even at some of the five star hotels. It is evident that Balbir and the senior management is taking care of the team very well, as they appeared to be warm and happy to all guests.
Pavan, the travel desk manager was super helpful and efficient in guiding us and planning our activities. He even took last minute requests and helped us with coordinating with the service providers like the hot air balloon, and even suggested authentic eateries near the activity places so we could enjoy the ambience and the food. Yet again, a genuinely cordial, warm and helpful person who is extremely resourceful with information for every guest and their specific needs. Thank you so much for your help.
Chander Singh from the Housekeeping team was another wonderful staff on your team. He was so reassuring with the safety of our belongings in the room when he came in for cleaning, or when he took our clothes for laundry. He was patient, quiet and did his job with professionalism that we see in the star hotels. Thank you very much for being so good to us.
Rakesh Thakur, also from Housekeeping was very helpful and obliging with our requests. On the last day, I needed cellophane tape to wrap my toiletries. He came in quickly and helped with even taping each one and waiting patiently to see if I needed any more help. Every time we needed towels or any other help from the team, he was there in a jiffy to offer his service. He spoke very well and his English language skills were commendable. Thank you so much.
Lastly, Dildar the pleasant, charming, hospitable gentleman at the entrance greeted us with his smile every day as we set out for our day’s activities and when we returned. It was so heartwarming for us to see him go out of his way to help us coordinate with our drivers and even help us with the luggage when we were checking out. Thank you very much.
I must say the HR team at Sterling Resorts and the senior management team are doing a fantastic job of recruiting the right staff with the right attitude, that is on par with some of the best in the Indian hospitality industry today.
Many, many thanks again dear Sterling, Manali team for a very nice, warm and memorable stay thanks to your exemplary service. Keep it up!
We wish each one of you the very best in your career and your personal journey ahead.