I booked this property for the 27th and 28th May While I booked your customer executive did not inform it is a managed property. We landed up to find that the room is not an air conditioned one. The reception told us that Sterling has a few rooms and hence non AC rooms are given to their members. If this was the case. It would have been only right for your customer executive to inform me it is non AC. Also I was told since they have all rooms booked they can give us only one bottle of water and they do not have an additional glass bottle to spare.
May be you need to look into this. Have never before been treated like this before.